Privacy Policy
How we collect, use, and protect your information
Last updated: March 2026
Information We Collect
Regal Plumbing & Rooter collects personal information that you voluntarily provide when you contact us, request a quote, schedule a service, or interact with our website. This information may include your name, phone number, email address, service address, and details about your plumbing needs.
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device type, pages visited, and referring URL. This data helps us improve our website and services.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and service requests
- Schedule and confirm appointments
- Send appointment reminders and follow-ups
- Provide estimates and invoices
- Improve our website and customer experience
- Comply with legal obligations
Text Messaging Privacy Policy
Regal Plumbing & Rooter sends automated text messages to customers who call and don't reach us, notifying them we missed their call and will call back shortly. We also send appointment confirmations and follow-ups.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We respect your privacy. We use information you provide to send and respond to your mobile messages. This includes sharing it with platform providers, phone companies, and other vendors who help us deliver messages. We won't share mobile information with third parties for marketing. Text messaging originator opt-in data and consent are exempt from this. We may disclose information to satisfy legal, regulatory, or governmental requests, avoid liability, or protect our rights or property.
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as payment processors, email service providers, and customer relationship management tools. These providers are contractually required to protect your information.
We may also disclose your information when required by law, to protect our rights, or to comply with a judicial proceeding, court order, or legal process.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Under the California Consumer Privacy Act (CCPA), California residents have the right to:
- Know what personal information we collect and how it is used
- Request deletion of your personal information
- Opt out of the sale of personal information (we do not sell your data)
- Not be discriminated against for exercising your privacy rights
Contact Us
If you have questions about this privacy policy or your personal information, contact us:
Understanding Your Privacy Rights
California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt-out of the sale of data. Regal Plumbing & Rooter is committed to honoring these rights fully.
Cookies and Tracking Technologies
Regal Plumbing & Rooter uses cookies and similar tracking technologies to enhance your website experience. Cookies are small text files stored on your device that help remember preferences and improve site functionality. You can manage cookie preferences through your browser settings at any time.
Data Retention Policy
We retain personal information only as long as necessary to fulfill the purpose for which it was collected, including compliance with legal obligations. After the retention period, personal data is securely deleted or anonymized so it cannot be used to identify individuals.
Changes to This Privacy Policy
Regal Plumbing & Rooter reserves the right to update this privacy policy periodically to reflect changes in practices or regulations. We will notify users of significant changes. Continued use of our services after changes signifies acceptance of the revised policy.